Privacy Policy
1. Introduction At Same Page Caregiving, your privacy is not just a legal obligation — it is a core value. We understand that the information you share within our platform is deeply personal, and we are committed to handling it with the utmost care, respect, and transparency. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. 2. Information We Collect Information You Provide Directly Account information — name, email address, phone number, and password Profile information — your role as a caregiver and relationship to the care recipient Care recipient information — name, date of birth, medical conditions, medications, and care preferences you choose to enter Care team information — names and contact details of family members and caregivers you invite Content you create — calendar entries, task lists, journal entries, uploaded documents, and messages Payment information — billing details for paid subscriptions (processed securely through a third-party payment processor) Information Collected Automatically Device information — device type, operating system, and browser type Usage data — pages visited, features used, and time spent in the app Log data — IP address, access times, and error reports Cookies and tracking technologies — used to improve your experience and app performance Information from Third Parties If you sign in using a third-party service such as Google or Apple, we may receive basic profile information from that service in accordance with your privacy settings 3. How We Use Your Information We use the information we collect to: Provide, maintain, and improve the Service Facilitate care coordination among your care team Send appointment reminders, task notifications, and care updates Process payments and manage your subscription Respond to your questions and provide customer support Send important updates about the Service or these policies Analyze usage patterns to improve app features and user experience Comply with applicable laws and legal obligations We will never sell your personal information to third parties. 4. How We Share Your Information We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances: With your care team — information you post within the platform is visible to the care team members you have invited and authorized With service providers — trusted third-party vendors who assist us in operating the Service, such as cloud hosting, payment processing, and analytics, under strict confidentiality agreements For legal compliance — if required by law, court order, or governmental authority For safety — if we believe disclosure is necessary to protect the rights, safety, or property of Same Page Caregiving, our users, or the public In a business transfer — in the event of a merger, acquisition, or sale of assets, your information may be transferred with advance notice to you Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. 5. Health & Sensitive Information Same Page Caregiving is not a HIPAA-covered entity and is not subject to HIPAA requirements. However, we recognize the sensitive nature of health-related information and apply the following protections: Health information you enter is used solely for your personal care coordination We do not share health information with advertisers or data brokers We apply enhanced security measures to protect sensitive data You are in control of what health information you choose to enter and share 6. Data Storage & Security We take the security of your data seriously. Our safeguards include: Encryption of data in transit and at rest Secure access controls and authentication requirements Regular security assessments and monitoring Limited employee access to personal data on a need-to-know basis While we implement industry-standard security practices, no system is completely secure. We encourage you to use a strong password and keep your account credentials private. 7. Data Retention We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account: Your personal data will be deleted within 30 days Some information may be retained longer if required by law or for legitimate business purposes Anonymized, non-identifiable data may be retained for analytical purposes 8. Your Rights & Choices You have the following rights regarding your personal information: Access — request a copy of the personal information we hold about you Correction — request correction of inaccurate or incomplete information Deletion — request deletion of your personal information Portability — request an export of your data in a readable format Opt-out — unsubscribe from non-essential communications at any time Withdraw consent — where processing is based on consent, you may withdraw it at any time To exercise any of these rights, contact us at the information provided in Section 13. 9. Children's Privacy Same Page Caregiving is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it. 10. Cookies & Tracking Technologies We use cookies and similar technologies to enhance your experience. You may control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Service. 11. Third-Party Links & Resources Our Service may contain links to third-party websites and resources. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy. 13. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: Same Page Caregiving 📧 ContactUs@SamePageCaregiving.com 🌐 https://www.SamePageCaregiving.com 📍 Louisville, Kentucky This Privacy Policy was last updated on July 15, 2026.
Terms of Service
1. Acceptance of Terms By accessing or using the Same Page Caregiving application or website ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. 2. Description of Service Same Page Caregiving is a family care coordination platform designed to help family caregivers stay organized, communicate, and coordinate care for a loved one. Features may include but are not limited to: Shared care calendars and scheduling, Medication and task tracking, Team communication and updates, Document and health record storage, Caregiving resource links and educational videos, Family Care team management 3. Eligibility You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you meet this requirement. Same Page Caregiving is intended for personal, non-commercial family caregiving use. 4. Account Registration To access certain features in the application, you must create an account. You agree to: Provide accurate and complete information during registration Keep your account credentials confidential and secure Notify us immediately of any unauthorized use of your account Be responsible for all activity that occurs under your account Same Page Caregiving reserves the right to suspend or terminate accounts that violate these Terms. 5. Care Team & Invited Users Same Page Caregiving allows you to invite family members, friends, and other caregivers to join your care team. By inviting others, you: Confirm you have their permission to share their contact information with us Understand that invited users will have access to information you choose to share within the platform based on permissions granted Accept responsibility for managing the appropriate access levels of your care team members 6. Privacy & Health Information Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that: Same Page Caregiving is not a covered entity under HIPAA and does not provide medical advice Information shared within the platform is for personal care coordination purposes only You are responsible for what health and personal information you choose to share within the platform We will handle your data in accordance with our Privacy Policy 7. Acceptable Use You agree to use the Service only for lawful purposes. You agree not to: Use the Service to harass, harm, or intimidate any person Share false, misleading, or harmful information Attempt to gain unauthorized access to any part of the Service Use the Service for any commercial purpose without written consent Upload or share content that violates any applicable law or third-party rights Attempt to reverse engineer, copy, or replicate the Service 8. Health & Medical Disclaimer Same Page Caregiving is a care coordination tool only and is not intended to provide medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice based on information shared through this platform. 9. Third-Party Links & Resources The Service may contain links to third-party websites, videos, support groups, and resources. These are provided for informational purposes only. Same Page Caregiving: Does not endorse or take responsibility for third-party content Is not liable for any loss or damage arising from your use of third-party resources Encourages you to review the terms and privacy policies of any third-party sites you visit 10. Intellectual Property All content, features, and functionality of Same Page Caregiving — including but not limited to text, graphics, logos, and software — are the exclusive property of Same Page Caregiving and are protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission. 11. Subscription & Payments Some features of Same Page Caregiving application may require a paid subscription. By subscribing, you agree to: Pay all applicable fees as described at the time of purchase Authorize us to charge your selected payment method Understand that subscription fees are non-refundable except where required by law Receive advance notice of any changes to subscription pricing 12. Termination You may cancel your account at any time. Same Page Caregiving reserves the right to suspend or terminate your access to the Service at our discretion, including for violations of these Terms, with or without notice. Upon termination: Your access to the Service will cease You may request export of your data prior to termination Certain provisions of these Terms will survive termination 13. Limitation of Liability To the fullest extent permitted by law, Same Page Caregiving shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid to us in the twelve months preceding the claim. 14. Disclaimer of Warranties The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. Same Page Caregiving does not warrant that the Service will be uninterrupted, error-free, or completely secure. 15. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Jefferson County, Kentucky. 16. Changes to These Terms Same Page Caregiving reserves the right to update these Terms at any time. We will notify you of significant changes via email or in-app notification. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. 17. Contact Us If you have any questions about these Terms of Service, please contact us at: Same Page Caregiving 📧 ContactUs@SamePageCaregiving.com 🌐 https://www.SamePageCaregiving.com 📍 Louisville, Kentucky Terms effective as of May 16, 2026 These Terms of Service were last updated on June 22, 2026.
End User Agreement
Same Page Caregiving Effective Date: May 16, 2026 1. Agreement Overview This End User License Agreement ("Agreement") is a legal agreement between you ("User") and Same Page Caregiving ("Company") governing your use of the Same Page Caregiving mobile application and website ("Application"). By downloading, installing, or using the Application, you agree to be bound by this Agreement. 2. License Grant Subject to the terms of this Agreement, Same Page Caregiving grants you a: Limited — only for your personal caregiving use Non-exclusive — others may also be granted the same license Non-transferable — you may not transfer this license to another person Revocable — we may terminate this license if you violate this Agreement license to download and use the Application on devices you own or control. 3. Permitted Uses You may use the Application to: Coordinate care for a loved one with your personal care team Manage caregiving schedules, tasks, and medications Communicate and share updates with invited care team members Access caregiving resources and educational content provided within the Application 4. Restrictions You agree that you will not: Copy, modify, or distribute the Application or its content Reverse engineer, decompile, or attempt to extract the source code Rent, lease, lend, sell, or sublicense the Application to any third party Use the Application for any commercial purpose without written authorization Remove or alter any proprietary notices or labels on the Application Use the Application in any way that violates applicable local, state, or federal laws Attempt to gain unauthorized access to any servers or networks connected to the Application Use automated tools, bots, or scripts to access or interact with the Application 5. Ownership & Intellectual Property The Application and all of its content, features, and functionality are and will remain the exclusive property of Same Page Caregiving. This Agreement does not transfer any ownership rights to you. All rights not expressly granted are reserved by Same Page Caregiving. 6. User-Generated Content You retain ownership of the content you create within the Application. By entering content, you grant Same Page Caregiving a limited license to store, display, and transmit your content solely for the purpose of providing the Service to you and your care team. You represent and warrant that: You have the right to share any content you enter into the Application Your content does not violate any third-party rights or applicable laws You will not enter content that is harmful, false, or inappropriate 7. Updates & Changes to the Application Same Page Caregiving may from time to time: Release updates, patches, or new versions of the Application Add, modify, or remove features Temporarily suspend the Application for maintenance Continued use of the Application following updates constitutes acceptance of any revised terms. 8. Subscription & In-App Purchases Certain features require a paid subscription. All purchases are: Processed through the applicable app store (Apple App Store or Google Play) or our website Subject to the payment terms of the respective platform Non-refundable except as required by law or the applicable platform's refund policy You may cancel your subscription at any time through your account settings or the applicable app store. 9. Termination This Agreement is effective until terminated. Same Page Caregiving may terminate this Agreement and your access to the Application immediately if you: Violate any provision of this Agreement Engage in conduct harmful to other users or the Company Fail to pay applicable subscription fees Upon termination, you must cease all use of the Application and delete all copies from your devices. 10. Disclaimer of Warranties The Application is provided "as is" without warranty of any kind. Same Page Caregiving expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to: Warranties of merchantability or fitness for a particular purpose Warranties that the Application will be uninterrupted or error-free Warranties regarding the accuracy or reliability of any content within the Application 11. Medical Disclaimer Same Page Caregiving is a care coordination tool only. It is not intended to replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical decisions. Do not delay seeking medical attention based on information within the Application. 12. Limitation of Liability To the maximum extent permitted by applicable law, Same Page Caregiving shall not be liable for: Any indirect, incidental, or consequential damages Loss of data, revenue, or profits Damages arising from your reliance on information within the Application Any interruption or cessation of the Service Our total liability to you shall not exceed the amount you paid for the Service in the twelve months preceding the claim. 13. Indemnification You agree to indemnify, defend, and hold harmless Same Page Caregiving and its officers, directors, employees, and agents from any claims, damages, or expenses — including reasonable attorney's fees — arising from: Your use of the Application Your violation of this Agreement Your violation of any third-party rights Any content you submit through the Application 14. Governing Law & Dispute Resolution This Agreement shall be governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved through: Informal negotiation — you agree to first contact us to resolve any dispute informally Mediation — if informal resolution fails, disputes will be submitted to mediation in Jefferson County, Kentucky Binding arbitration — if mediation fails, disputes will be resolved through binding arbitration under applicable rules You waive any right to participate in a class action lawsuit against Same Page Caregiving. 15. Entire Agreement This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and Same Page Caregiving regarding the Application and supersedes all prior agreements. 16. Changes to This Agreement Same Page Caregiving reserves the right to modify this Agreement at any time. We will provide notice of material changes via email or in-app notification. Your continued use of the Application after changes take effect constitutes your acceptance. 17. Contact Us For questions about this End User License Agreement, please contact us at: Same Page Caregiving 📧 ContactUs@SamePageCaregiving.com 🌐 https://www.SamePageCaregiving.com 📍 Louisville, Kentucky
SMS Messaging Disclosure
Same Page Caregiving sends SMS notifications to users who have opted in, including care updates, task assignments, appointment reminders, and care team activity alerts.
Full SMS terms: https://app.samepagecaregiving.com/sms-terms